Home|Case Studies|Crisis Management – GCC Emergency Evacuation and Relocation
Client: Corporate Client
Date: February 2026
Location: GCC
The client is an international conglomerate with major operations across multiple GCC countries. When the USA/Israel/Iran conflict began, the client realized that it could not evacuate a large number of employees due to several operational and logistical constraints.
The client therefore requested a hybrid solution to bring duty of care measures to an acceptable level—both for employees who would remain in the conflict area and for those who needed to evacuate. Overall, the plan covered more than 3,500 employees.
NSSG reviewed the client’s duty of care protocol and related responsibilities to ensure that the planning aligned with the agreed liability framework. The client also faced multiple government-imposed restrictions for specific projects. Taking both factors into account, NSSG developed an approach that optimized duty of care while maintaining the required business continuity.
The solution included two components: an Evacuation Protocol and a Relocation Protocol. NSSG mapped each country, along with its operational regions and sites, and identified the number of expatriates to be evacuated or relocated per region. NSSG also conducted an analysis to determine which areas were most likely to be attacked (red zones) and which areas had a lower probability of attack. Red and green zones were then mapped. Together with the client, NSSG validated suitable safe locations for temporary relocation of employees living in red zones.
Employees’ citizenship and visa restrictions for border crossings were assessed. This ensured that the employees who were not able to cross borders because of visa issues were able to relocate to a safer location. The plan provided communication recommendations based on intelligence forecasts and on ad-hoc incidents that increased the risk level. NSSG consultants worked closely with the client’s management to support
decisions on when to alert employees.
Finally, NSSG developed a budgetary plan covering temporary relocations and emergency evacuations under high-risk conditions. With this action plan in place, the client’s management felt that they had regained control of the situation, and that local site management had the tools they needed to strengthen duty of care for employees.